How do I pay for a Freemart purchase?
Freemart offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Freemart's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use MTN money, Orange Money, and Cash on Delivery to make your purchase.
Freemart also accepts payments made using Visa, MasterCard, and credit/debit cards .
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Freemart?
There are NO hidden charges when you make a purchase on Freemart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.
What is Cash on Delivery?
If you are not comfortable making an online payment on Freemart.cm you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is FCFA 500000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment.
We accept payments made using Visa, MasterCard
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected for entering the online 3D Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected t for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on Freemart?
Your online transaction on Freemart is secured with the highest levels of transaction security currently available on the Internet.
All credit card and debit card payments on Freemart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does freemart take to prevent card fraud?
Freemart realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
How can I get the 3D Secure password for my credit/debit card?
You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.
Can I make a credit/debit card or Internet Banking payment on Freemart through my mobile?
Yes, you can make credit card payments through the Freemart mobile site
How do I place a Cash on Delivery (C-o-D) order?
All items that have the "Cash on Delivery Available" are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery".
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions: The maximum order value for C-o-D is FCFA 500000 Gift Cards or Store Credit cannot be used for C-o-D orders Cash-only payment at the time of delivery.