Log in to FREEMART and go to your Orders tab. Tap or click on Return to create a request.
Three options available:
Exchange: Your order will be exchanged for a new identical product of a different size or color
Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you
Depending on the kind of product you wish to return, your return request may have to undergo a verification process Following verification, you will be required to confirm your decision based on the category of product ordered.
Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements Refund will be initiated and processed if applicable Your request will be fulfilled according to Freemart’s returns/replacement guarantee
HOW LONG DOES THE FREEMART PRODUCT RETURNS PROCESS TAKE?
As soon as you fill out the Returns form online, you will receive an email at your registered email address. You can also track the process by visiting the My Account page on your laptop or smartphone by clicking on My Orders. If you’re going in for an exchange, your replacement product will be delivered to you at the same time as the pick-up in most cases. Remember to keep tracking your order.
FREEMART PRODUCT RETURNS POLICY FOR DIFFERENT PRODUCT CATEGORIES
Returns is a facility provided by respective sellers directly under this policy in terms of which the option of replacement and/or refund is offered by the respective sellers to you.
The returns policy brings in a lot of changes keeping in mind our loyal customer base. One small caveat, all products listed under a particular category may not have the same returns policy.
Consider 4 buckets to understand our return policy
You may request for a replacement within 10 days of delivery for all electronics (Large appliances, mobile phones, laptops etc.) and a few verticals in Lifestyle. Click here for more details.
You may request for a refund/ replacement/ exchange within 30 days of delivery for the lifestyle category which includes clothing (excluding lingerie, innerwear, socks and freebies), footwear, eyewear, fashion accessories and jewellery (non-precious). Click here for more details.
NOTE: Be aware that for the above two buckets Freemart’s returns policy applies as long as the items are unused, undamaged and with all original tags & packaging intact.
Certain products cannot be returned. View this list here.
PRODUCT RETURNS – COMMON SCENARIOS
When is your order eligible for product returns, exchange, replacement or refund?
Explore some of the scenarios to gain a better understanding so that you make an informed choice and experience peace of mind when you shop on Freemart.
When your order is damaged, defective or tampered
First, check if there is any damage to the product that you ordered. Sometimes, the package may appear to be damaged due to shipping and handling but the product inside the packaging may be in good condition. However, if you notice that your package has been tampered with or the product is not sealed properly in its box, you can reject the order on the spot. If you notice this after you accept the package, you may opt to raise a Return request. Click on the Orders tab to find the Return option. Opt for this and follow the next steps of the process. The Freemart product returns team will take over from here.
Depending on the category of product ordered, you may opt for a Replacement or Refund.
Unexpected fit, color or style
Ordered a pair of running shoes and discovered that they don’t fit you? Don’t worry. Log into your Freemart account, go to My Orders tab, click on Return, choose the reason as size fit issue and select the Exchange option. Exchanges are an option when the size does not fit you OR you do not like the color of the product.
Product returns and replacement in case of Out of Stock products
Ordered a t-shirt and discovered that it does not fit? What if there is no replacement available in that size?
You can get a full refund for the t-shirt from the same My Orders tab. In fact, you can get a refund for any product you order from the Lifestyle category
But if you like the t-shirt so much that you’d like to keep an eye on when it comes back in stock, just click on the Notify Me feature. When your favorite tee is available with a seller on Freemart, you will receive a notification so that you have another chance to buy exactly what you like.
You ordered one thing, but got something else
So, you ordered a Captain America mobile cover for your Moto G, but when the package arrived you got a gold iPhone cover. While this is not a common occurrence, such scenarios should be immediately alerted for Returns. Once notified for return, our delivery personnel will collect the product delivered to you and provide you with a replacement of the exact product that you ordered. Remember to read the return policy on the page where your product is described. All returns are covered by the Freemart replacement guarantee.
If you want a refund
If you are unsatisfied with your replacement, or if the specific product or model that you want is out of stock, our customer support team may advise you to opt for a refund. Choose the Request Return option after filling out the details from your My Orders page. Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you in one of three ways:
Cash if you have paid via cash-on-delivery As a refund via the same source that you used to pay for the order (called Back to Source). For example, this means that if you paid via your UBA Debit card, your refund will be credited to the same account.
A product bought from Freemart is not functional during its warranty period
The Freemart replacement guarantee stands applicable during the specified period, depending on the seller’s return policy and the product category. It is important to first check the Replacement Guarantee period on the product page and then ask for a ‘Return’. We hope that reading this article has made you feel more at ease about product returns on Freemart. If you have further queries, we encourage you to contact us ....